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HMP ALTCOURSE Visiting Information

Address:
HMP ALTCOURSE
Higher Lane,
Fazakerley,
Liverpool,
L9 7LH

Local public transport information is given below under Additional Information.

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For information about getting help with the cost of visiting (Assisted Prison Visits Scheme) we have prepared a factsheet with all the information you need. If you need a PDF reader, you can download adobe pdf reader for free.

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Navigate this page: Visiting Information | Visitors' Centre | Visit Room | Visit Times | Visiting frequency | Official Visits | Local Information | Additional Information & Travel



VISITING INFORMATION

Booking Procedure

Visiting Order sent by prisoner

Booking Phone No.

0151 522 2042 / 2047/ 2196

Booking Opening Time

Mon - Fri; 08:30 to 18:00 (17:00 Fri)

Minimum Booking Notice

24 Hours

Booking Email Address

Not available

Min Age Unaccompanied

18

Search Procedure

Rub down, metal detectors, passive drugs dogs

Visitors 1st Visit ID

Photo ID - Passport, Driving Licence etc

Subsequent Visit ID

ID required for every visit

Visitor Adult Age

18 - Adult ID required

Child Visitor ID

Awaiting information

Disabled Facilities

All facilities ground floor and full disabled access

Parking

Free parking outside + 6 disabled spaces

Hand In Money on Visit

Yes

Hand In Other Items

Clothing; up to 14 days after conviction

Book next visit on Visit

Remand only

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VISITING CENTRE

Opening Times

From 13:00

Refreshments

Hot & cold drinks and snacks

Toilets

Disabled access and baby changing facilities

Disabled Facilities

Full access including toilets - all facilities on the Ground Floor

Child Facilities

Supervised crèche

Refundable Locker Deposit

Awaiting information

Check in 30 minutes before visit

 

After ID is checked all social visitors have their hand stamped with UV ink

 


Identification (ID)

Potential and Provisional/Restricted Status Category A prisoners:
Visitors must be on the approved visitor’s list. (This will not normally apply to HMP Altcourse prisoners.)
For visitors to all other prisoners:
·        Passport, including foreign passports and time expired passports where the photograph is still recognizable;
·        EC identity card;
·        Driving licence;
·        Benefits book;
·        Senior citizen’s public transport pass issued by local authority
·        Employer’s, or student ID card, but only if this clearly shows the name of the visitor and the employer or educational establishment and has a photograph or signature which can be compared with the visitor’s appearance, or signature and if the employer, or educational establishment named on the card is known to exist;
·        Citizen Card.
If the visitor is unable to produce one of the above, staff may accept combinations of two or more of the following:
·        Birth/marriage certificate
·        Rail or bus pass with photo
·        Cheque book or credit/debit card (counts as one, do not accept as two).
·        Employer’s pass or ID or student ID card not acceptable under paragraph 2.
·        Young person’s ‘proof of age’ card.
·        Trade Union or National Students’ union membership card.
·        Library card, if it has a signature that can be compared with the visitor’s signature.
·        Rent book.
·        Foreign identity or resident’s card (other than EC ID cards acceptable in their own right).
Expired documents from the above lists that appear satisfactory in other ways.
And
ID Card from a recognised prison visitors’ organisation (eg New Bridge); the name on the card may differ from that on the VO, but provided the visitor has other identification to back up the ID card, and provided that staff have no reason to doubt their bona fides, then this will form acceptable identification.
The Visits Manager retains discretion to accept any other forms of identification, singly or in combination, that clearly identify the visitor in a satisfactory way.

Visitor Information

Parking
Car parking is restricted to the Visitors’ Car Park only.
Do not park your car in a place where it may be deemed a security threat.
 
On arrival
On arrival at HMP Altcourse please go to the Visitors’ Centre for initial registration. Please try to arrive at least thirty minutes prior to the starting time of your visit to ensure that the entry searching process does not delay the start of your visit.
In the Visitors' Centre you will need to produce your Visiting Order (VO) and acceptable form of identification.
Social visitors are not permitted to take hand baggage beyond the Visitors' Centre, and locker facilities are available for safe storage of such items. Please retain the key during your visit. At this point you will also be informed of the maximum amount of money (maximum of £30 per visit) that you may take into the prison for the purpose of purchasing light refreshments during your visit.
Once registered, you will be called forward to the Entry Building Visitors' Entrance for searching. All identification should be left in the locker in the outside visitors centre.
If you are bringing babies or small children into the prison and require a pram/stroller, we will provide one for your use during your visit.
Volunteer counselling and welfare advice services are also available within the Visitors’ Centre.
Searching
All visitors to HMP Altcourse are searched on entry to the prison. Consent to being searched is a precondition of entry into any G4S prison, and notices to this effect can be seen displayed in the Visitors' Centre and in the entrances to the prison. Exit searching will also take place following every visiting session.
Searching will be carried out with due regard for the dignity of the individual and his/her possessions. Manual searching by staff will be supplemented by the use of x-ray and metal detection equipment, drug detection dogs and equipment, the use of CCTV surveillance equipment and the use of the Barringer Drug testing machine. Children under eleven years of age will always be searched by female members of staff. Arrangements for the searching of infants will specifically require the parent or carer to observe the process.
Drug and explosive detection equipment will be deployed in the Visitor Entrance Search Area, supplemented by periodic use of passive drug detection ('sniffer') dogs.
Babies
If you are taking babies or small children into the prison and require a pram/stroller, they will provide one for your use during your visit. Your own pram/stroller will be placed into the storage area until after the visit.
The Visits Hall
Once searching has been completed, adult visitors will be UV hand stamped, and all visitors will then move to the Visits Hall. The Visiting Order (VO) will be handed to the Visits Supervisor, and you will be directed to a pre-selected and numbered table.
Seating arrangements are designed as to place prisoners in specific seats that are visually identifiable. Prisoners will not be allowed to sit on seats other than those provided for their use. The same applies also to visitors.
Please be aware that CCTV is in operation in the Visits Hall. Explicit sexual, indecent or other antisocial behaviour will not be tolerated and contravention of these rules may result in early termination of the visit.
At the conclusion of the visiting session all visitors will remain seated until prisoners have left the visits hall and are accounted for prior to the visits hall being vacated.
The Visits Hall is designated a non-smoking area in the interests of public health. Signs to this effect will be prominently displayed. No tobacco products should be carried into visits by prisoners or visitors.

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VISIT ROOM

Seating

Coffee table, three seats plus prisoner

Refreshments

Hot & cold drinks and snacks

Toilets

Disabled access and baby changing facilities

Child Facilities

Supervised crèche

Cash Allowed In Room

Up to £20 (any denomination, paper money OK)

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VISITING TIMES

Monday

13:00-16:30 & 18:00-19:30

Tuesday

13:00-16:30 & 18:00-19:30

Wednesday

13:00-16:30 & 18:00-19:30

Thursday

13:00-16:30 & 18:00-19:30

Friday

13:00-16:30

Saturday

08:30-12:00 & 13:00 – 16:30

Sunday

08:30-12:00 & 13:00 – 16:30

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VISITING FREQUENCY

Convicted Basic

4 Per month

Convicted Standard

4 Per month

Convicted Enhanced

4 Per month

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OFFICIAL VISITS

Booking Number

0151 5222043

Visiting Time

Mon - Fri 08:30 - 11:30, 13:30 - 15:30 & 18:00 - 19:30

Hand Items To prisoner

May be subject to search

Receive Items From Prisoner

May be subject to search

PVL - Prison Video Link

0151 522 2000 ext 2085

 

Email Booking

visits.altcourse@uk.g4s.com

 

Visit Times (Official Visits)

Monday – Thursday:
0830 – 1130; 1300 – 1630 and 1800 – 2030
Friday – Sunday:
0800 – 1130 and 1300 – 1630

 

Booking

All official visits must be booked in the Official Visits Register for the appropriate day. All relevant details must be taken, to include the company/organisation, contact name, telephone number and extension, and the name(s) and number of prisoner(s). If there is any doubt over the authenticity of the visit, the visitor details must be confirmed by reference back to the company concerned.

For Police Visits, in addition to completing the Official Visits Register, a Request for Police Interview form must also be completed. Unless indicated to the contrary by the booking police force, the prisoner must be contacted and advised of the visit so that the presence of the prisoner's legal representative can be arranged by the prisoner.

The Visits Hall is designated a non-smoking area in the interests of public health. Signs to this effect will be prominently displayed. No tobacco products will be carried into visits by prisoners or visitors.

 

Identification (ID)

The forms of identification set out below are acceptable.
If the visitor does not possess such identification, then the forms of identification for social visitors are also acceptable:
If in doubt, staff may telephone the visitor’s employer (e.g. solicitor’s office, barrister’s chambers, probation department) to check the visitor is bona fide. Getting the telephone number form the phone book or directory enquiries, not from the visitor.
·        Members of either House of Parliament: Houses of Parliament ID card
·        Legal advisors, identity card issued by firm/chambers, or introductory letterhead on headed paper of firm/chambers
·        Police, UK Boarder Agency and HM Revenue & Customs officers: warrant card
·        Probation officers: probation department identification card
·        Staff from other prisons, HQ or Home Office staff, Ministry of Justice, Prison Service or Home Office security pass
·        Consular officials: consular identification card
·        Other public officials: departmental or local authority pass or identification card (but only if shows the name of the visitor and the name of the department and local authority.)
·        Social workers: identification cards
·        Researchers: Security Photo pass or official letter (visits must be pre-arranged) and
·        NHS: photographic identification badge/card. Independent sector healthcare photographic identification badge/card.

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LOCAL INFORMATION


Taxi

Liver Davy Ltd
72-76 Duke Street, Liverpool L1 5AA
0151 709 4646

Freephone Taxis Ltd‎
21 Stafford Street, Liverpool L3 8LX
0151 709 5959

Central Cars
15 Whitefield Road, Liverpool L6 5DD
0151 260 1010

Accommodation

Eves Guest House
101 Orrell Lane, Liverpool L9 8BL
0151 474 8000

Newsham Park Guest House
86 Sheil Road, Liverpool L6 3AF
0151 263 9400

Holme Leigh
93 Woodcroft Road, Liverpool L15 2HG
0151 734 2216


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ADDITIONAL INFORMATION


 

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 and other useful information
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Identification for Prison Visiting

The Prison Service has published a full list of acceptable identification for visitors to prisons under PSI 2011-015.

Acceptable forms of Identification - members of the general public.
Social Visits

Visitors may identify themselves using one of the following: List 1

  • Benefits book;
  • C identity card;
  • Driving licence;
  • Employer’s or student ID card but only if this clearly shows the name of the visitor and the employer or educational establishment, and has a photograph or signature which can be compared with the visitor’s appearance or signature, and if the Foreign Nationals identity card;
  • Passport, including foreign passports, and time expired passports where the photograph is still recognisable;
  • Senior citizen’s public transport photo pass issued by local authority.

If the visitor is unable to produce one of the above, staff may accept combinations of two or more of the following: List 2

  • Birth/marriage certificate;
  • Cheque book or credit/debit card (counts as one);
  • Citizen Card;
  • Employer’s pass or ID;
  • Expired documents from List 1 that appear satisfactory in other ways;
  • Foreign identity or residents’ card (other than EC ID cards acceptable in their own right);
  • ID card from a recognised prison visitors’ organisation (e.g. New Bridge); the name on the card may differ from that on the VO, but provided the visitor has other identification to back up the ID card, and provided staff have no reason to doubt their bona fides, then this will form acceptable identification;
  • Rent book;
  • Student ID card not acceptable in List 1;
  • Trade union or National Students’ Union membership card;
  • Young person’s ‘proof of age’ card.

Staff retains discretion to accept any other forms of identification, singly or in combination, that clearly identify the visitor in a satisfactory way.

Acceptable forms of identification – Professional visitors

  • Consular officials: consular ID card;
  • Legal advisers: identity card issued by firm/chambers, or introductory letter on headed letter paper of firm/chambers;
  • Members of either House of Parliament: Houses of Parliament ID card;
  • NHS photographic identification badge/card. Independent sector healthcare photographic identification badge/card;
  • Other public officials: departmental or local authority pass or ID card (but only if it shows the name of the visitor and the name of the department or local authority);
  • Police, UK Border Agency and HM Revenue & Customs officers: warrant card;
  • Probation officers: probation department ID card;
  • Researchers: Security Photo pass or official letter (visits must be pre-arranged);
  • Social workers identification cards;
  • Staff from other prisons, HQ or Home Office staff: Ministry of Justice, Prison Service, or Home Office photo security pass.

If visitors have any doubts concerning their identification they should contact the prison before their visit.


TRAVEL INFORMATION


Train:
For up to date travel information: Mersey Travel timetables

Arrive at Liverpool Central Station in the city centre, then take the Northern Line Kirkby train to Fazakerley Station. Exit the station and turn left onto the main road, Longmoor Lane, until reaching traffic lights. Turn right onto Lower Lane (signposted Fazakerley Hospital ), pass the hospital on the right and at the next traffic lights turn right into Higher Lane. HMP Altcourse is approx. 1/4 mile on your right.

Facilities at Liverpool Central Station: Toilets, baby changing facilities, public phones and ATM are available. The station is step free with lifts to platforms and train ramps.

Facilities at Fazakerley Station: Pay phone. The station has no facilities for people with disabilities but station staff will offer assistance. Telephone at least 24 hours before you travel to 'book' assistance (0151 702 2071).

Click here for Networkrail information

Bus:
Details of local bus services are found on: Mersey Travel timetables
From the Liverpool city centre Bus Station Paradise Street Bus Interchange: Stand 9 bus Nos.20, or 21 to Longmoor Lane, then the 121 to the Prison.
Alternatively the No 17 from Paradise Street Bus Interchange Stand 5 to Fazakerley Hospital, then the 121 to the Prison.

Cycling:
The Liverpool Loop line, (a part of the Trans Pennine Trail), runs parallel to the Prison on Long Lane. This traffic free route has access points from Fazackerly, Aintree, Orrell Park, Broadgreen and Hunts Cross Stations. There is no charge for taking bicycles onto Mersey Travel trains.
Click here for Maps of the Loop Line and Access Points
 


PRISON SWITCHBOARD TELEPHONE NUMBERS


These numbers are not for booking visits but may be useful in emergencies or if you have problems booking a visit or enroute.
Tel: 0151 522 2000
Fax: 0151 522 2121

 

Updated September 2014


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Information supplied by InsideTime - the national newspaper for prisoners, and a wholly owned subsidiary of The New Bridge Foundation, a charity founded in 1956. Charity Reg No:1103511.

Inside Time Limited provide the details of taxi companies and accommodation without recommendation. These are merely businesses within easy distance. Visitors are strongly advised to contact the business well in advance to check availability and pricing.



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