HMP BRONZEFIELD Visiting Information

VISITING INFORMATION

VISITING CENTRE

Visits may be booked by email at: bfvisits@kalyxservices.com

On arrival:
Please arrive at least 30 minutes before your visit is due to start. When you arrive at the prison, make your way to the visitors' centre to book in. You will need to bring ID with you

If you are visiting a convicted prisoner, remember to bring your Visiting Order (VO) with you; without a valid VO, your visit may be cancelled

If the visitors' centre is not open, visitors are asked to proceed to the main building, where your ID will be checked.

The Visitors' Centre is run by the Prison Advice & Care Trust (PACT) and AdFam, providing services to friends and families of prisoners.

Contact Information
HMP Bronzefield Visitors' Centre, Woodthorpe Road, Ashford, Middlesex TW15 3JZ
The Visitors' Centre Manager is Shabnam Khan.
01784 425690 ext 3579
bronzefield@prisonadvice.org.uk

Facilities on offer at the visitors' centre

* Information, advice and guidance about prison procedures, routines and help available for those whose lives have been affected by imprisonment
* Shabnam, pact's Family Services Development Manager, is on hand to offer support and help with any concerns. She works closely with both families and prisoners
* A refreshment bar, selling a variety of drinks and snacks, is run by the Friends of Bronzefield and is open some days. There is also a vending machine
* A children's play area full of toys and books
* Toilets and baby changing facilities
* Information to take home
* Nessa Killeen-McGuirk, Adfam's Family Support Worker (Adfam is a national charity for families and friends of drug users)
 

VISIT ROOM

VISITING TIMES

VISITING FREQUENCY

Prisoners receive Visit Orders which they post to a visitor. Visitors may then phone and quote a reference number to book a visit. Booking Line: 01784 425749. Visitors can leave a message and the administrator will return the call.

Children's Visits and Extended Family Visits are also available. Please ask the prison for further details.
 

Remand Prisoner Visits are 1 visit per day for a max of 30min or 1 visit per week for 90min. A Convicted Prisoner may have 2 visits every 28 days for a max of 30mins (Basic).

OFFICIAL VISITS

Legal representatives should fax their request to 01784 425691. A confirmation will be faxed back. A company letterhead and one identity document must be taken to the visit. For further information contact the operator (01784 425690)

PVL - Prison Video Link - 01784 425690 ext 5753

 

LOCAL INFORMATION

Taxis

Alpha Cars
7 Woodthorpe Road, Ashford, Middlx TW15 2RL
01784 229466

Taxi 2 U
White Lodge, Station Road, Ashford, Middlx TW15 2UR
01784 242450

Acorn Taxi Service
75 Desford Way, Ashford, Middlx TW15 3AS
01784 240572

Accommodation

White Cottage Bed and Breakfast
8 Kempton Avenue, Sunbury on Thames, Middlx TW16 5NG
01932 765 955

Bluebell Guest House
Lovel Lane, Winkfield, Windsor, Middlx SL4 2DG
01344 886 828

No 33
33 Station Avenue, Walton on Thames, Middlx KT12 1NF
07970 637661

 

ADDITIONAL INFORMATION

HMP Bronzefield is a privately run prison. Run by Kalyx

ACCEPTABLE IDENTIFICATION

You need to take one piece of photo ID and one proof of address. The ID you take must be from the following lists.

Photo ID:
* passport
* driving licence
* student card
* EC identity card
* CIS card
* new issue bus or rail card
* employer or student ID card

Proof of address:
* utility bill
* bank statement
* wage slip
* employer letter
* rent book
* professional letter e.g. from a doctor or solicitor
* benefit book or letter

If you have no photo ID, you will need to produce two of the following plus proof of address:

* birth or marriage certificate
* cheque book or credit/debit card (counts as one item only; not acceptable as two)
* trade union or NUS membership card
* rent book
* foreign identity or resident's card

Please note that a driving licence will only be accepted as photo ID and NOT as proof of address.

All proofs of address need to be no older than three months. Anything older will not be accepted.

For newborn babies and small children, you are asked to bring their birth certificate, red book or medical card.
 

VISITORS' CLOTHING

HMP Bronzefield respectfully requests that visitors wear appropriate dress at all times:
* motorbike leathers are not to be worn in the main visits hall
* shirts must be worn at all times in the main visits hall
* hooded tops are not allowed
* hats are not allowed
* sunglasses are not allowed
 

TRAVEL INFORMATION

Train:
Ashford is the nearest train station. Come out of the railway station and walk straight ahead to the mini roundabout. Turn right into Woodthorpe Road. Continue straight along Woodthorpe Road, passing the Salvation Army Centre on your left, and HMP Bronzefield is approximately a further 400m on your right.
Click here for Network Rail

Facilities at Ashford Station: Waiting room and pay phones. Step free access - Platform 1 is accessed via side gate from Station Approach and platform 2 can be accessed by a side gate from the footpath leading from Church Road. If you need assistance please telephone the Assisted Travel Team: 0800 52 82 100 at least 24 hours in advance

Bus:
The 117 (Staines – Ashford – Feltham – Hounslow – Isleworth) or the 216 (Kingston – Hampton – Sunbury – Ashford).
Click here for Route 117 timetable
Click here for Route 216 timetable

The 555/556/557 Tellings Golden Miller Heathrow Central – Stanwell – Ashford High Street and in reverse.
Click here for Route 555/6/7 timetable
 

Prison main telephone numbers

These numbers are not for booking visits but may be useful in emergencies or if you have problems booking a visit or enroute.
Tel: 01784 425690
Fax: 01784 425691

Updated: June 2010