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HMP CARDIFF Visiting Information

Address:
HMP CARDIFF
Knox Road,
Cardiff,
CF24 0UG

Local public transport information is given below under Additional Information.

You can also access our page on General Public Transport Information for links to Rail, Buses etc.

For information about getting help with the cost of visiting (Assisted Prison Visits Scheme) we have prepared a factsheet with all the information you need. If you need a PDF reader, you can download adobe pdf reader for free.

View the HMP CARDIFF Regime Info page.



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Navigate this page: Visiting Information | Visitors' Centre | Visit Room | Visit Times | Visiting frequency | Official Visits | Local Information | Additional Information & Travel



VISITING INFORMATION

Booking Procedure

Automated system. Visitors book

Booking Phone No.

029 2092 3327

Booking Opening Time

Mon-Fri: 09:00-16:00

Minimum Booking Notice

1 weekday

Min Age Unaccompanied

18

Search Procedure

Rub down, metal detector & passive drugs dog

Visitors 1st Visit ID

Photo ID and proof of address

Subsequent Visit ID

Biometrics but take photo ID

Visitor Adult Age

14 - Adult ID required

Child Visitor ID

Passport, Birth Certificate etc.

Disabled Facilities

Full access; wheelchair accessible tables

Parking

Multistory opposite prison. Disabled park on yellow lines outside main gate

Hand In Money on Visit

No

Hand In Other Items

No

Book next visit on Visit

Phone in Visitors' Centre

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VISITING CENTRE

Opening Times

12:30 (08:45 on Saturdays)

Refreshments

Hot & cold drinks and snacks plus vending machines

Toilets

Yes, with disabled access and baby changing facilities

Disabled Facilities

Full access including toilets

Child Facilities

Minimal, unsupervised

Refundable Locker Deposit

£1

Booking on-line
You can now book visits to this prison on-line without a Visiting Order (VO).
You will need the prisoner’s full name, date of birth, prison number and prison.
Provide three alternative visit slots and you will get a confirmation email within three days.
It is still be possible to book visits by phoning the booking line but the new system should do much to overcome the frustration and waiting on the phone for hours that is currently experienced although if you are looking to book at short notice it may still be better to telephone where possible.
For more information, or to book a visit, go to:

 

Click Here to download Prison Service Instruction on visit booking services.

 


Arriving at Cardiff

You should book in at the Visitors' Centre outside the main prison.

Make sure you have your ID. If you booked by Email take a copy of the confirmation.

You can get refreshments, rest and freshen up in the Visitors' Centre before moving to your visit.

It is a good idea to arrive as early as possible at the Visitors' Centre (opens 12:30) to get a low number to move earlier to the Visit Room. If you arrive after 14:20 you will be refused admission.

Click Here to download Prison Service Instruction on Acceptable Identification for visitors.

 

Moving to the Visit Room

All visitors are given a number. These numbers are called out for visitors to transfer to the Visit Room.

 

Searching

All visitors to Cardiff are subject to searching.

Searching is done by staff of the same gender although male visitors may be searched by female staff unless they object.

As well as a rub down and check with a metal detector, Cardiff use a passive drugs dog. If you have a child who is frightened of dogs you should inform staff - the dogs are trained not to bark or jump up. Young children are normally searched by female staff.

Sometimes visitors might be asked to remove religious headwear. This will be done in a private area with staff of the same gender; the visitor will be given time to refit headwear,

Cardiff use a biometric system and photograph all visitors aged 14 and above. This system helps speed up the visitor processing system. If you have any concerns about being photographed you should contact the prison before your visit. Photographs are only used for the purposes of visits and are removed when the prisoner leaves the prison. Young children are not photographed.

 

Children

Children and babies of all ages may visit Cardiff.

There are limitied facilities for children in the Visitors' Centre but there are facilities, supervised by volunteers, in the Visit Room - parents are still responsible for their children who must be kept under control at all times.

Prams and buggies are not allowed in the Visit Room; the prison have sterile buggies they can loan you for use in the Visit Room. You may take a feeding bottle and spare nappies.

There is no policy on breast feeding so if you need to feed your baby you should speak to a member of staff. There are baby changing facilities in the Visitors' Centre and Visits Room.

Children over 14 will be photographed for the biometrics system and will need adult type ID. You should have a passport or full Birth Certificate for younger children.

Click Here to download: KIDS VIP "Children Visiting Prison Good Practice" (2005 – updated 2011).

 

Disabled visitors

Cardiff has full access for people with disabilities and there is full wheelchair access and special tables in the Visit Room. Disabled visitors (with blue badge) can park on yellow lines outside the main gate.

It is a good idea to mention when booking if any visitors have disabilities.

 

After the visit

Prisoners are called out first in groups of 8-10; once they a clear the visitors are allowed to leave. All male visitors leaving the hall must exit via the bio-metrics system. This process continues until the hall is clear.

 

Visitors' Centre

This is outside the prison and is run by prison staff.

 

WARNING
It is a criminal offence to be in possession of a mobile phone inside a prison.

Do not forget to leave your phone in your car or in the locker provided for your property.
 


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VISIT ROOM

Seating

Low wooden table and fixed metal seats

Refreshments

Hot & cold drinks and snacks

Toilets

Yes, with disabled access and baby changing facilities

Child Facilities

Supervised

Cash Allowed In Room

Unlimited amount in coins

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VISITING TIMES

Monday

13:45-14:45 & 15:00-16:00

Tuesday

13:45-14:45 & 15:00-16:00

Wednesday

13:45-14:45 & 15:00-16:00

Thursday

13:45-14:45 & 15:00-16:00

Friday

13:45-14:45 & 15:00-16:00

Saturday

09:45-11:15 & 13:50-15:20

Sunday

13:50-15:20

No visits 1st Wednesday of each month – Staff Training.

No visits Christmas Day, Boxing Day and Good Friday.

Other Bank Holidays follow Saturday Visit routine.


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VISITING FREQUENCY

Remand Basic

7 visits of 2 hours per month

Remand Standard

7 visits of 2 hours per month

Remand Enhanced

7 visits of 2 hours per month

Convicted Basic

1x 1 hour per fortnight

Convicted Standard

1x 2 hours per fortnight

Convicted Enhanced

3x 2 hours per month

Remand prisoners cannot have visits on Sundays

 

Family Visits

Cardiff have 4 Family Visits per year for enhanced prisoners and their own children and an accompanying adult.

Prisoners can move freely about the Visits Room with their children.


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OFFICIAL VISITS

Booking Number

029 2092 3327

Hand Items To prisoner

No

Receive Items From Prisoner

No

Booking by Email

Legal visits can also be booked by email at; legalvisits.cardiff@hmps.gsi.gov.uk

You need to provide the prisoner's full name and number, company details and full details of all visitors.

 

Visiting Times

Mon-Fri: 09:15-11:15 & 14:00-16:00

 

Arriving at Cardiff

All official visitors are also booked onto the bio-metric system, this is due to legal visits being located within the main hall.

 

PVL - Prison Video Link - 02920 923155/6 

Links to Cardiff CC/MC - Newport CC/MC - Merthyr CC/MC Ponypridd MC - Caerphilly MC

 

Acceptable Identification
Click Here to download Prison Service Instruction on Acceptable Identification for visitors.

 

Good Practice Guide
Click Here to download NOMS ‘Legal Visits – Good Practice Guide’
 


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LOCAL INFORMATION


Taxis

Capital Cabs
Wentloog Avenue, Cardiff CF3 2EX
02920 777777

Royal Cabs
2 Blackweir Terrace, Cardiff CF10 3EQ
02920 222800

St. David’s Cars
72 Maelfa, Llanedeyrn, Cardiff CF23 9PL
02920 549999

Accommodation

Daivum’s Guest House
297 Newport Road, Cardiff CF24 1RJ
07931 931902

The Avenue Guest House
163 Cathedral Road, Cardiff CF11 9PL
02920 232855

Park Lane Guest House
201 Newport Road, Cardiff CF24 1AJ
02920 473311


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ADDITIONAL INFORMATION


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TRAVEL INFORMATION


Train:
The nearest main line station is Cardiff Central. There is a fairly regular train service from Cardiff (Central) station to Cardiff (Queen Street) station. This is within 400 yards walking distance of the prison.

Facilities at Cardiff Central Station: Waiting room, refreshments, toilets, baby changing facilities, pay phone and ATM. The whole station is step free.

Facilities at Cardiff Queen Street Station: Waiting room, refreshments, toilets, baby changing facilities and pay phone. The station is partially step free with access to Platform 3 via stairlift which is inaccessible to wheelchair users. Platforms 1 and 2 accessible by lift.

Click here for Networkrail information

Bus:
As the prison is very near to the city centre, any bus taking you into Cardiff passes the prison.
 

Car:

From M4 west bound: Leave M4 at Junction 29 where the road splits (Swansea, etc. to the right and Cardiff to the left onto A48M). Follow the dual carriageway and take the third exit (docks/Cardiff east, A4161). Remain on A4161 and follow signs for Cardiff City Centre, through several sets of traffic lights with Cardiff Royal Infirmary and the Blind Institute (Shand House) on your left. After passing the Blind Institute take first left into Fitzalan Road (before the Railway Bridge).

 

By road from the M4 east bound: Leave M4 at Junction 33 signposted Cardiff (Wales) Airport. At roundabout take second exit (A4232) and follow the dual carriageway, after passing through the Butetown tunnel take the first left then take second exit at the next roundabout. Follow this dual carriageway over a flyover, you will then see the walls of the Prison. Turn right and follow the wall – turn left and left again, the multi storey car park is now on your right.


Multi-storey car park faces you with Prison opposite;

or use the really cheap Park and Ride

 

SatNav (Car park)
51°28’56.94” N
3°10’07.12” W
 


 

Prison main telephone numbers

These numbers are not for booking visits but may be useful in emergencies or if you have problems booking a visit or enroute.

Prison Switchboard: 02920 923100

Prison Fax: 02920 923318

 


Information about visits has been kindly supplied by the prison with additional information from the Ministry of Justice and, where applicable, from the organisation who runs the Visitors’ Centre.

 

Information is given in good faith but is subject to change. It is a good idea to check visiting and travel arrangements before organising your visit.

If you find any information has changed or have any comments or suggestions that may assist other visitors please let us know.

 

 

Updated: July 2014


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Information supplied by InsideTime - the national newspaper for prisoners, and a wholly owned subsidiary of The New Bridge Foundation, a charity founded in 1956. Charity Reg No:1103511.

Inside Time Limited provide the details of taxi companies and accommodation without recommendation. These are merely businesses within easy distance. Visitors are strongly advised to contact the business well in advance to check availability and pricing.



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