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HMP DUMFRIES Visiting Information

Terregles Street,
Dumfries County,

Local public transport information is given below under Additional Information.

You can also access our page on General Public Transport Information for links to Rail, Buses etc.

For information about getting help with the cost of visiting (Assisted Prison Visits Scheme) we have prepared a factsheet with all the information you need. If you need a PDF reader, you can download adobe pdf reader for free.

View the HMP DUMFRIES Regime Info page.

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City/Postcode of departure
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Online Library documents for HMP DUMFRIES

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Navigate this page: Visiting Information | Visitors' Centre | Visit Room | Visit Times | Visiting frequency | Official Visits | Local Information | Additional Information & Travel


Booking Procedure

Visitors prisoners book remand visits: Convicted prisoners book their own

Booking Phone No.

01387 274 205

Booking Opening Time

Weekdays; 08:30-16:30

Minimum Booking Notice

24 hours

Booking Email Address

Not available

Min Age Unaccompanied


Search Procedure

Rub down, metal detectors, passive drugs dogs

Visitors 1st Visit ID

Photo ID + Utility Bill + Birth Certificate

Subsequent Visit ID

Not if Visit Photo retained (see below)

Visitor Adult Age

16 - Adult ID required

Child Visitor ID

Visitors under 16 require a Birth Certificate

Disabled Facilities

Full access, wheelchair access, disabled parking and toilets


At the end of the prison drive with 1 disabled place outside the main gate

Hand In Money on Visit

Yes - in Vestibule

Hand In Other Items

Yes; with Pro-forma

Book next visit on Visit


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Remand prisons' visitors can just telephone the booking line to book their visit. Convicted prisoners book the visit and then inform their visitor.

Up to three adult (over 16) visitors can visit and any number of under 16s. All visitors under 16 must be cleared by the Social Work Department before being allowed to visit. This should be factored in when planning visits with children for the first time since the clearance procedure may cause a delay.

On admission prisoners are given a Visit Card to state name and address of those people he wishes to visit him. The Visit Card is then kept at the gate and visitors waiting room. Prisoners then arrange their own visits.


Arriving at Dumfries

When you arrive you should book in at the Vestibule at the Main Gate. You should have photo ID and proof of address. On your first visit a photograph will be taken for the SPS Visit System - if you allow this photo to be kept you will not need to take ID for future visits. Under 16s are not photographed.

Visitors ID and name are checked against the Prisoner's Visit Card kept at the gate/visitors' waiting area. If a visitors name is not on the list, they will be refused access.

All visitors MUST be booked into the establishment no later than 15 mins before the visiting session begins.

Bags and mobile phones are not allowed in visits. It is a good idea to take as little as possible with you and leave such items in your car.



All visitors to Dumfries are subject to searching: this includes; Rub Down/Metal Detector/Passive Drugs Dog/X-ray Machine and is very similar to domestic airport searching. Children and babies are also subject to search.

Visitors are searched by staff of the same gender but men may be searched by female staff unless they object. Children and babies are searched by female staff with their escort present.

Religious headwear is subject to searching. If this is required it will be done in private by staff of the same gender and you will be given time to replace headwear.



Children of all ages are welcomed to Dumfries. Any visitor under 16 is classed as a child and is subject to Social Work Department clearance before visiting. Children are not photographed but may be searched.

The prison uses passive drugs dogs; these do not bark or jump up, and are usually spaniel type dogs. If your child is very frightened by dogs you should inform staff.

Baby changing facilities are available in the Visit Room and you can take spare nappies and a feeding bottle with you. Prams and buggies are not allowed. Should you wish to breast feed you should ask a member of staff.


Disabled Visitors

Visitors with disabilities have full access to Dumfries including parking spaces, entrance ramp and disabled toilets in the visit room. You should inform the prison, when booking the visit, if any visitors have disabilities or require any special help or facilities.


Moving to Visits

Visitors have a waiting area where they wait until called through for their visit.


Visit Room

Visitors sit on three seats facing the prisoner with a small table inbetween. Visitors are expected to dress and act decently but may embrace at the beginning and end of the visit. Refreshments are available for visitors to buy and they are allowed to take a reasonable amount of money into the visit room to pay for these. The prisoner must remain seated during the visit.


After the Visit

When the visit is over the prisoner must remain seated whilst visitors leave.


Important Information for Disabled Visitors to Prisons

from the Scottish Prison Service

Under the new Fire Safety (Scotland) Regulations 2006 we have a duty to ensure we can evacuate disabled persons from any part of our Estate we give them access to. We achieve this by creating a Personal Emergency Evacuation Plan (PEEP). If you have particular requirements please contact us with the following information:

Which establishment you are visiting, the date and time; and details of your requirements.


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Awaiting information


Hot & cold drinks and snacks


Disabled access and baby changing facilities

Child Facilities

Supervised play area

Cash Allowed In Room

No limit

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Monday to Friday
Local prisoners: 13:30-14:30
Long term: 15:00-16:00 (Fridays only)
Local prisoners: 11:30-12:30
Long term: 14:15-15:45
Local prisoners: 10:30-11:30
Long term: 14:15-15:45

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Remand Basic

Daily - 1 hour

Remand Standard

Daily - 1 hour

Remand Enhanced

Daily - 1 hour

Convicted Basic

3 visits per month of 1 hour

Convicted Standard

3 visits per month of 1 hour

Convicted Enhanced

3 visits per month of 1 hour

Further visits may be possible if space permits.

Father and Child Bonding Visits

Dumfries has Father and Child Bonding Visits (own children only) on Saturdays and Sundays. The child(ren) stay with their father and the escorting adult waits in the Visit Waiting Room. These visits are arranged through the Family Contact Development Officer.

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Booking Number

01387 274 205

Visiting Time

Daily: 09:30 – 11:30 and 14:30 – 15:45

Hand Items To prisoner

Yes - check procedure with prison

Receive Items From Prisoner

Yes - check procedure with prison

Laptops, recorders etc can be taken in to the prison on request.

It may be possible to book evening or weekend visits if staffing permits. These must be pre-arranged through the Operations Manager.

There is a Video Link but this is only used for court links and not for representation.

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Cabs R Us
Shakespeare Street, Dumfries DG1 2JE
01387 247247

Burns Taxis
23 Hill Avenue, Dumfries DG2 7HN
01382 250507

Cresswell Taxis
27 Cresswell Avenue, Dumfries DG1 2EY
07770 275187


50 Rae Street, Dumfries DG1 1JE
01387 251888

Langlands Bed & Breakfast
8 Edinburgh Road, Dumfries DG1 1JQ
01387 266549

4 Moffat Road, Dumfries DG1 1NJ
01387 266178

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Travel Information
Galloway & Dumfries Council Bus Information Phoneline
Tel: 08706 082608

Traveline Scotland
Click here

The closest station in Dumfries

Facilities at Dumfries Station: Refreshments, toilets, baby changing facilities and pay phone. the station is step free with level access to ticket office and northbound platform. Level access from road to southbound platform.

Click Here for National Rail Enquiries


Leave A74 sign posted for Moffat/Dumfries, continue on the A701 sign posted for Dumfries. Approximate distance 18 miles.

Stay on this road as you enter Dumfries, you will pass Gates Rubber Factory on your left hand side, continue until you come to a large roundabout, which is the A75 Dumfries bypass.

At the A75 roundabout turn right heading towards Stranraer, continue along this bypass until you come to a roundabout, take the second left sign posted for Dumfries Town Centre. Proceed through the first roundabout ( Tesco will be on your right hand side ), until you come to the next roundabout.

Turn right at this roundabout continue through a mini roundabout until you come to the next mini roundabout, which is onTerregles Street.

At this roundabout turn left and follow the road, you will see a football stadium on your left hand side. Continue for fifty metres and you will see the sign post for the prison on the right hand side. Visitors have to park in the visitor’s car park.


Disabled visitors can park next to the prison main gates, space marked for disabled parking. There is also a ramp and rail supports as aids next to the parking space.


Download SatNav POI file for all UK prisons

Prison main telephone numbers
These numbers are not for booking visits but may be useful in emergencies or if you have problems booking a visit or enroute.
Tel: 01387 261218
Fax: 01387 264144


Information about visits has been kindly supplied by the prison with additional information from the Ministry of Justice and, where applicable, from the organisation who runs the Visitors’ Centre.

Information is given in good faith but is subject to change. It is a good idea to check visiting and travel arrangements before organising your visit.

If you find any information has changed or have any comments or suggestions that may assist other visitors please let us know.

Updated: November 2013

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Information supplied by InsideTime - the national newspaper for prisoners, and a wholly owned subsidiary of The New Bridge Foundation, a charity founded in 1956. Charity Reg No:1103511.

Inside Time Limited provide the details of taxi companies and accommodation without recommendation. These are merely businesses within easy distance. Visitors are strongly advised to contact the business well in advance to check availability and pricing.


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