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HMP EASTWOOD PARK Visiting Information

GL12 8DB

Local public transport information is given below under Additional Information.

You can also access our page on General Public Transport Information for links to Rail, Buses etc.

For information about getting help with the cost of visiting (Assisted Prison Visits Scheme) we have prepared a factsheet with all the information you need. If you need a PDF reader, you can download adobe pdf reader for free.

View the HMP EASTWOOD PARK Regime Info page.

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Navigate this page: Visiting Information | Visitors' Centre | Visit Room | Visit Times | Visiting frequency | Official Visits | Local Information | Additional Information & Travel


Booking Procedure

On-line booking now available

Booking Phone No.

01454 382 159

Booking Opening Time

Mon to Fri: 13:00-16:00 (15:30 Fri)

Minimum Booking Notice

24 Hours

Min Age Unaccompanied


Search Procedure

Rub down and passive drugs dogs

Visitors 1st Visit ID

Photo ID - Passport, Driving Licence etc. See 'Additional Information', below, for alternatives

Subsequent Visit ID

ID required for every visit

Visitor Adult Age

18 - Adult ID required

Child Visitor ID

Full Birth Certificate or Passport

Disabled Facilities

Full access - all facilities are on ground floor, disabled parking and toilets


Yes with 4 disabled spaces outside the Visitor Centre

Hand In Money on Visit


Hand In Other Items

Yes but check with prison first

Book next visit on Visit

Forms are available in waiting area

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Opening Times

13:00 to 16:45 Tue, Wed, Fri, Sat & Sun


Vending machines for hot & cold drinks and snacks


Disabled access

Disabled Facilities

Full access including toilets

Child Facilities


Refundable Locker Deposit


Eastwood Park does not have a full Visitors' Centre but has a Visits Information Centre located adjacent to the disabled car parking outside the main gate. The Centre has toilet facilities, vending machines and child milk warming facilities.

This is where property is handed in for prisoners.

CARATS attend the Visits Centre to provide advice on drug and alcohol misuse to families of offenders with substance misuse issues . There is a significant amount of information/ leaflets for visitors regarding support available in the community, there is also information regarding Eastwood Park.


Booking on-line
You can now book visits to this prison on-line without a Visiting Order (VO).
You will need the prisoner’s full name, date of birth, prison number and prison.
Provide three alternative visit slots and you will get a confirmation email within three days.
It is still be possible to book visits by phoning the booking line but the new system should do much to overcome the frustration and waiting on the phone for hours that is currently experienced although if you are looking to book at short notice it may still be better to telephone where possible.
For more information, or to book a visit, go to:

Click Here to download Prison Service Instruction on visit booking services.


Arriving at Eastwood Park

You can visit the Visits Information Centre or go directly to the entance area to book in.

You need to have your Visiting order, Identification and loose change for the vending machines if you want to buy drinks or snacks.

You should arrive at the prison just before visiting time to avoid waiting outside the gate. If you arrive more than 30 minutes late for your visit you may be refused entry.

Click Here to download Prison Service Instruction on Acceptable Identification for visitors.


Property for Prisoners

If you have property for the person you are visiting this can be checked in at the Family and Friends Centre (on the right as you drive up the lane) before your visit.

A maximum of 10 items may be handed in per visit.

A leaflet is available from the Visit Information Centre explaining what can be handed in.

Visitors can collect any property that prisoners are handing out at the end of the visits session from the Visitors Waiting Room, and will be asked to sign to say they are in receipt of items.



All visitors to Eastwood Park are subject to searching and this includes children and babies. Searching is much like that at a domestic airport.

Passive drugs dogs are used; these are trained not to bark or jump up and just walk past or around visitors. If you have a child whi is very frightened of dogs you should inform staff.

Searching is done by staff of the same gender although men can be searched by female staff if they don't object. Children and babies are searched by female staff.

Religious, cultural and gender sensitivities will be considered on an individual basis.

All religious headwear will be searched with a hand held metal detector. Should the need arise to have the headwear removed it will be done respectfully; it will be done in private and with an officer of the same sex. The visitor will be given the opportunity to remove the headwear themselves, and then given the chance to use a mirror to ensure it is put back on correctly.

Visitors to Eastwood Park are not photographed.



Children of all ages are welcome at Eastwood Park; parents are responsible for their control and behaviour at all times and they must not be allowed to run about.

Children of all ages will be subject to searching which will be done by a specially trained female officer in the presence of the parents or escort.

There are minimal facilities for Children outside of the Visits Room where there is a small area with toys and crafts which may be supervised when staff are available. There is a part-time play coordinator.

Prams and buggies are not allowed into visits but you can take an empty feeding bottle for your baby and a sealed pack of baby formula. There are baby changing facilities with nappies and wipes provided - you are not allowed to take your own spare nappies.

Mothers are welcome to breast feed their babies should they so require.

Click Here to download: KIDS VIP "Children Visiting Prison Good Practice" (2005 – updated 2011).


Disabled Visitors

Visitors with disabilities have full access to visits including adapted toilets. Wheelchairs are no problem.

There are 4 disabled parking spaces near the entrance.

It is a good idea to inform the prison, when booking a visit, if any visitor has disabilities or needs any special facilities.


Visits Room

The Visit Room has cafe style tables and chairs and vending machines for a range of drinks and snacks. You will need to take a reasonable amout of coins if you wish to use the machines.

The Visit Room is on the ground floor and has disabled toilets and baby changing facilities.


After the Visit

Staff let visitors and prisoners know when they have 5-10 minutes left. Visitors are then called and prisoners remain seated until all visitors have left the visits room.


It is a criminal offence to be in possession of a mobile phone inside a prison. Do not forget to leave your phone in your car or in the locker provided for your property.

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Table and four chairs plus childrenís seats (visitors sit on red seats)


Vending machines for hot & cold drinks and snacks


Disabled access and baby changing facilities

Child Facilities

Unsupervised play area

Cash Allowed In Room

Loose change only

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14:15-15:15 & 15:45-16:45


14:15-15:15 & 15:45-16:45


14:15-15:15 & 15:45-16:45


14:15-15:15 & 15:45-16:45



Social Service Childrens Visits

HMP Eastwood Park enables mothers to have visits with their children outside the main visits times. These can either take place in the main Visits Room 9.45 - 11.45, Monday to Friday. (These sessions are booked via Legal Visits) or on the Mother and Baby Unit (subject to a suitable risk assessment)


Double Visits

Double visits can be booked using two VOs

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Remand Basic

2 visits per week

Remand Standard

3 visits per week

Remand Enhanced

4 visits per week

Convicted Basic

1 every 14 days

Convicted Standard

1 every 14 days + 1 PVO per month

Convicted Enhanced

1 every 14 days + 2 PVOs per month

Family Days

The prison holds quarterly Family Days for parent, partner, grandparent, foster carer, social worker, children, aunt, brother etc - subject to Safeguarding procedures & risk assessment procedures for Family Days on the Mother and Baby Unit.


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Booking Number

01454 382 088 or Fax: 01454 382 086

Hand Items To prisoner


Receive Items From Prisoner


Booking line open 09:30-12:00


Official Visit Times

Mon: 09:30-10:30 & 10:45-11:45

Tue: 09:30-10:30 & 10:45-11:45, 14:15-15:15 & 15:45-16:45

Wed: 09:30-10:30 & 10:45-11:45, 14:15-15:15 & 15:45-16:45

Thu: 09:30-10:30 & 10:45-11:45

Fri: 09:30-10:30 & 10:45-11:45, 14:15-15:15 & 15:45-16:45


Double slots may be booked

DVD Player available (please book)


PVL - Prison Video Link - 01454 382 088 (9.30 - 12.00)


Acceptable Identification
Click Here to download Prison Service Instruction on Acceptable Identification for visitors.


Good Practice Guide
Click Here to download NOMS ‘Legal Visits – Good Practice Guide’

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John’s Private Hire
Unit 30, St James Trading Estate, 278 Barton Street, Gloucester GL1 4JJ
01452 385050

National Taxis
220 Stapleton Road, Bristol BS5 0NK
01179 519900

B & D Taxis
625 Fishponds Road, Fishponds, Bristol BS16 3BA
01179 652222


Avonside Guest House
106 Coronation Road, Southville, Bristol BS3 1AK
01179 664544

Toad Lodge
12 Cotham Park, Cotham, Bristol BS6 6BU
01179 247080

Lulworth Guest House
12 Midland Road, Gloucester GL1 4UF
01452 521881

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HMP Eastwood Park is situated mid-way between Gloucester and Bristol. There is no connecting bus service from Gloucester Railway Station to Falfield. The nearest railway station is Bristol Temple Meads. Once at Bristol Temple Meads a bus must be taken to complete the journey.

Facilities at Temple Meads Station: Waiting room, refreshments, toilets, baby changing facilities, pay phone and ATM. The station is step free with lifts to all platforms and facilties, ticket office is also step free.


Click Here for National Rail Enquiries


Bus: There is a First City Line service (309 / 310) which departs from Bay 15 at the Bristol Bus Station. You should alight at the Huntsman Public House Falfield. 
If your trains stops at Temple Meads Station you can catch an 8, 8A, 9 or 9A to the Bus Station and then catch the 309 / 310.
The bus journey from Bristol to Falfield is about 80 minutes each way.
Route 309/310 timetable
Click here for bus and coach information



Exit M5 at Junction 14. At top of slip road follow signs for A38 Bristol and HMP Eastwood Park. At junction with A38, approximately 400 yards from motorway slip road, turn left – A38 Bristol. Take first right off A38 (approximately 100 yards) into Sundayshill Lane. From Sundayshill Lane, take first turning left into Church Avenue. There is a signpost and also a name plate at the turning. Continue down Church Avenue past the houses until the establishment fence comes into view. The main entrance is immediately in front of you.

There is a visitor's car park located to the left of the main entrance which is clearly signposted.


Download SatNav POI file for all UK prisons

Prison main telephone numbers
These numbers are not for booking visits but may be useful in emergencies or if you have problems booking a visit or enroute.
Tel: 01454 382100
Fax: 01454 382086 

Information about visits has been kindly supplied by the prison with additional information from the Ministry of Justice and, where applicable, from the organisation who runs the Visitors’ Centre.

Information is given in good faith but is subject to change. It is a good idea to check visiting and travel arrangements before organising your visit.

If you find any information has changed or have any comments or suggestions that may assist other visitors please let us know.

Updated: July 2014

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Information supplied by InsideTime - the national newspaper for prisoners, and a wholly owned subsidiary of The New Bridge Foundation, a charity founded in 1956. Charity Reg No:1103511.

Inside Time Limited provide the details of taxi companies and accommodation without recommendation. These are merely businesses within easy distance. Visitors are strongly advised to contact the business well in advance to check availability and pricing.


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