HMP HIGH DOWN Visiting Information

VISITING INFORMATION

VISITING CENTRE

Email Booking

SocialVisits.HighDown@hmps.gsi.gov.uk

Details are checked at the Visitors' Centre and visitors are issued with a numbered ticket. This determines the order in which Visitors go through the ID and search processes, which will start at approx 1:30pm.

You must book into the Visitors’ Centre no later than 10.30hrs for morning enhanced visits and no later than 2.30pm for afternoon social visits.

Clothing can be handed in or out at Visitors Centre before visit. No cash, cheques or postal orders accepted.

Baby Bottles are allowed in Visit Hall although they must be empty. Most milk formulas are available from tea bar, along with juices, rusks etc. If your baby has special requirements please contact visitors centre. Nappies can’t be taken in to visits but are available free from tea bar.
 

The Visit Hall  has a supervised, well equipped, play area, staffed by qualified playworkers and volunteers; but in times of staff shortage, when play workers are unavailable, the play area may be closed.

The Visitors Centre also has outreach services provided by the Samaritans and CAB running from the Centre. It also provides signposting services for Shelter, Al-anon and other support groups.

Visitors Centre Contact number: 020 7147 6360

 

VISIT ROOM

VISITING TIMES

Morning visits are for Enhanced Prisoners only.

VISITING FREQUENCY

OFFICIAL VISITS

Official Visits must be booked by Email:

LegalVisits.HighDown@hmps.gsi.gov.uk

Visit Times

• Mon: 14:00-16:00
• Tue: 09:30-11:15, 14:00-16:00
• Wed: 14:00-16:00
• Thu: 09:30-11:15, 14:00-16:00
• Fri: 09:30-11:15

PVL - Prison Video Link - Call switchboard 

LOCAL INFORMATION

Taxis

Alpha Car Hire
42a Benhill Avenue, Sutton SM1 4DA
020 8644 3333

Gander Cars
5 The Parade, Old Fields Road, Sutton SM1 2NA
020 8287 8887

Sutton Cars
302a High Street, Sutton SM1 1PQ
020 8661 1000

Accommodation

Cambourne Bed and Breakfast
23 Cambourne Road, Sutton SM2 6RJ
020 8642 5566

Thornlea Bed and Breakfast
103 Grove Road, Sutton SM1 2DB
020 8395 8671

ADDITIONAL INFORMATION

IDENTIFICATION

All adult visitors must identify themselves by using one of the following:

Passport (including foreign passports and time expired passports where the photograph is still recognisable)

EC identity card, UK driving licence (photo type)

Senior citizen’s public transport pass issued by local authority

employer’s or student ID card (but only if this clearly shows the name and signature of the visitor and has a photograph or signature which can be compared with the visitor’s appearance or signature and if the employer or educational establishment named on the card is known to exist).

If visitors are unable to produce one of the above, staff may accept combinations of two or more of the following (one of which must show address details):

Birth/Marriage Certificate

UK or Naturalisation Certificate

Document (eg Rent/Benefits Card) or correspondence from Benefits Agency, Employment Service, Inland Revenue or Local Authority (dated within the last three months)

Tenancy agreement

Utility Bill dated within the last 3 months (e.g. electricity, gas, water, telephone)

Cheque book and credit or debit card (counts as one item for ID and card must be signed)

Addressed pay slip

P45/P60

Valid NHS card

Valid TV Licence

Valid Vehicle Registration Document

Young Person’s Proof of Age card

Valid Trade Union or National Students’ Union Card

Library Card (if it has a signature that can be compared with the visitor’s signature), Foreign ID Card or Residents’ Card (other than EC ID cards which are acceptable on their own)

ID card from a recognised prison visitors’ organisation (e.g. Newbridge).
 

TRAVEL INFORMATION

Train:
By train to Sutton then 80 bus to prison, or taxi costing about £5 each way.

Facilities at Sutton Station: Refreshments, toilets, baby changing facilities and pay phone. The station is step free with level access to Ticket Office and lift access to all platforms.

Click here for NetworkRail information

Bus:
Number 80 from Morden (Northern Line) via Sutton Station (which connects with Victoria railway station).

Click here for Bus Route 80 timetable
 

Prison main telephone numbers
These numbers are not for booking visits but may be useful in emergencies or if you have problems booking a visit or enroute.
Tel: 020 7147 6300
Fax: 020 7147 6301

Information about Visiting is primarily supplied by the prison. This is supplemented with information from the various prison service websites, charities working within Visit Centres, IMB and HMCIP reports.

The ‘Updated’ date shows when information was last changed. The information is checked regularly; however, if you have further information, or believe our data to be incorrect, please use the ‘Contact’ link below.

Updated: May 2013