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HMP HIGH DOWN Visiting Information

Surrey ,

Local public transport information is given below under Additional Information.

You can also access our page on General Public Transport Information for links to Rail, Buses etc.

For information about getting help with the cost of visiting (Assisted Prison Visits Scheme) we have prepared a factsheet with all the information you need. If you need a PDF reader, you can download adobe pdf reader for free.

View the HMP HIGH DOWN Regime Info page.

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Navigate this page: Visiting Information | Visitors' Centre | Visit Room | Visit Times | Visiting frequency | Official Visits | Local Information | Additional Information & Travel


Booking Procedure

On-line booking now available

Booking Phone No.

020 7147 6570

Booking Opening Time

Mon - Fri: 09:00 - 12:00 & 13:15 - 16:30; Weekends: 08:15 - 12:00

Minimum Booking Notice

48 Hours

Booking Email Address

See below

Min Age Unaccompanied


Search Procedure

Rub down, metal detector and passive drugs dogs

Visitors 1st Visit ID

Photo ID (see below)

Subsequent Visit ID

ID required for every visit

Visitor Adult Age

18 - Adult ID required

Child Visitor ID

Not required

Disabled Facilities

Full access: wheelchairs available


Yes with 4 disabled spaces outside Visitor Centre

Hand In Money on Visit


Hand In Other Items

Clothing only during first 28 days

Book next visit on Visit


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Opening Times

Mon - Thu; 08:30 - 17:00, Fri: 08:30 - 12:00, Sat - Sun: 10:30 -17:00


Hot & cold drinks, snacks & meals plus vending machines


Yes with disabled access and baby changing facilities

Disabled Facilities

Full access

Child Facilities


Refundable Locker Deposit


Booking on-line
You can now book visits to this prison on-line without a Visiting Order (VO).
You will need the prisoner’s full name, date of birth, prison number and prison.
Provide three alternative visit slots and you will get a confirmation email within three days.
It is still be possible to book visits by phoning the booking line but the new system should do much to overcome the frustration and waiting on the phone for hours that is currently experienced although if you are looking to book at short notice it may still be better to telephone where possible.
Booking on-line can only be done if you are registered on the system as a visitor for that prisoner. All visitors must be registered before an on-line booking can be made.
For more information, or to book a visit, go to:


Details are checked at the Visitors' Centre and visitors are issued with a numbered ticket. This determines the order in which Visitors go through the ID and search processes, which will start at approx 1:30pm.


You must book into the Visitors’ Centre no later than 10.30hrs for morning enhanced visits and no later than 2.30pm for afternoon social visits.


Clothing can be handed in or out at Visitors Centre before visit. No cash, cheques or postal orders accepted.


Baby Bottles are allowed in Visit Hall although they must be empty. Most milk formulas are available from tea bar, along with juices, rusks etc. If your baby has special requirements please contact visitors centre. Nappies can’t be taken in to visits but are available free from tea bar.

The Visit Hall  has a supervised, well equipped, play area, staffed by qualified playworkers and volunteers; but in times of staff shortage, when play workers are unavailable, the play area may be closed.


The Visitors Centre also has outreach services provided by the Samaritans and CAB running from the Centre. It also provides signposting services for Shelter, Al-anon and other support groups.

Visitors Centre Contact number: 020 7147 6360


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88 tables with 1 prisoner and 3 visitors' seats


Hot & cold drinks and snacks


Yes with disabled access and baby changing facilities

Child Facilities


Cash Allowed In Room

£15 - coins only

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09:30 - 11:00 (Houseblock 6) & 14:00 - 16:00


09:30 - 11:00 (Houseblock 6) & 14:00 - 16:00


09:30 - 11:10 (Houseblock 6) & 14:00 - 16:00


14:00 - 16:00


14:00 - 16:00

Morning visits are for Enhanced Prisoners only.

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Convicted Basic

2 per month

Convicted Standard

3 per month

Convicted Enhanced

4 per month

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Booking Number

By Email only

Hand Items To prisoner

May be subject to search

Receive Items From Prisoner


Official Visits must be booked by Email:



Visit Times

  • Mon: 14:00-16:00
  • Tue: 09:30-11:15, 14:00-16:00
  • Wed: 14:00-16:00
  • Thu: 09:30-11:15, 14:00-16:00
  • Fri: 09:30-11:15


PVL - Prison Video Link - Call switchboard 

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Sutton Black Taxi Rank

Sutton Station

0800 118 2192


Alpha Car Hire
42a Benhill Avenue, Sutton SM1 4DA
020 8644 3333

Gander Cars
5 The Parade, Old Fields Road, Sutton SM1 2NA
020 8287 8887

Sutton Cars
302a High Street, Sutton SM1 1PQ
020 8661 1000


Cambourne Bed and Breakfast
23 Cambourne Road, Sutton SM2 6RJ
020 8642 5566

Thornlea Bed and Breakfast
103 Grove Road, Sutton SM1 2DB
020 8395 8671

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All adult visitors must identify themselves by using one of the following:

Passport (including foreign passports and time expired passports where the photograph is still recognisable)

EC identity card, UK driving licence (photo type)

Senior citizen’s public transport pass issued by local authority

employer’s or student ID card (but only if this clearly shows the name and signature of the visitor and has a photograph or signature which can be compared with the visitor’s appearance or signature and if the employer or educational establishment named on the card is known to exist).

If visitors are unable to produce one of the above, staff may accept combinations of two or more of the following (one of which must show address details):

Birth/Marriage Certificate

UK or Naturalisation Certificate

Document (eg Rent/Benefits Card) or correspondence from Benefits Agency, Employment Service, Inland Revenue or Local Authority (dated within the last three months)

Tenancy agreement

Utility Bill dated within the last 3 months (e.g. electricity, gas, water, telephone)

Cheque book and credit or debit card (counts as one item for ID and card must be signed)

Addressed pay slip


Valid NHS card

Valid TV Licence

Valid Vehicle Registration Document

Young Person’s Proof of Age card

Valid Trade Union or National Students’ Union Card

Library Card (if it has a signature that can be compared with the visitor’s signature), Foreign ID Card or Residents’ Card (other than EC ID cards which are acceptable on their own)

ID card from a recognised prison visitors’ organisation (e.g. Newbridge).


By train to Sutton then 80 bus to prison, or taxi costing about £5 each way.

Facilities at Sutton Station: Refreshments, toilets, baby changing facilities and pay phone. The station is step free with level access to Ticket Office and lift access to all platforms.

Click here for NetworkRail information

Number 80 from Morden (Northern Line) via Sutton Station (which connects with Victoria railway station).

Click here for Bus Route 80 timetable

Prison main telephone numbers
These numbers are not for booking visits but may be useful in emergencies or if you have problems booking a visit or enroute.
Tel: 020 7147 6300
Fax: 020 7147 6301


Information about Visiting is primarily supplied by the prison. This is supplemented with information from the various prison service websites, charities working within Visit Centres, IMB and HMCIP reports.

The ‘Updated’ date shows when information was last changed. The information is checked regularly; however, if you have further information, or believe our data to be incorrect, please use the ‘Contact’ link below.


Updated: July 2014

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Information supplied by InsideTime - the national newspaper for prisoners, and a wholly owned subsidiary of The New Bridge Foundation, a charity founded in 1956. Charity Reg No:1103511.

Inside Time Limited provide the details of taxi companies and accommodation without recommendation. These are merely businesses within easy distance. Visitors are strongly advised to contact the business well in advance to check availability and pricing.


Inside Time Latest Issue

Issue : December 2014

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December 2014 Headlines
> Treat Prisoners as Human Beings, Not Criminals
> What are prisons for
> A search for any trace of the governmentís Rehabilitation Revolution
> Tell us why you did it?... You must be joking I didnít do it
> Care Act - what does it mean for prisoners
> Doctor Frankenstein and his monster
> Human Rights: truth and lies
> Scapegoating the undeserving poor
> Interview
> The first Miscarriage of Justice
> Month by Month - December 2014
> The 2014 Longford Trust Awards
> Is it all in the mind
> Time
> Learning in prison
> Take your first Steps to Success in 2015
> Spotlight Police and Crime Commissioners
> From over the wall
> Over-tariff IPPs: an appeal for your stories
> Paperwork is the key
> Adjudication - donít let those days count against you
> Insider Dealing
> Christmas Stories
> Christmas Messages
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