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HMP NORTHUMBERLAND Visiting Information

Wansbeck Road,
NE65 9XG

Local public transport information is given below under Additional Information.

You can also access our page on General Public Transport Information for links to Rail, Buses etc.

For information about getting help with the cost of visiting (Assisted Prison Visits Scheme) we have prepared a factsheet with all the information you need. If you need a PDF reader, you can download adobe pdf reader for free.

View the HMP NORTHUMBERLAND Regime Info page.

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City/Postcode of departure
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Navigate this page: Visiting Information | Visitors' Centre | Visit Room | Visit Times | Visiting frequency | Official Visits | Local Information | Additional Information & Travel


Booking Procedure

Prisoner books visit via Electronic Kiosk

Minimum Booking Notice

48 Hours

Booking Email Address

Yes, see below

Min Age Unaccompanied

18 - Adult ID required

Search Procedure

Rub down, metal detectors, passive drugs dogs

Visitors 1st Visit ID

Photo ID - Passport, Driving Licence etc

Subsequent Visit ID

ID required for every visit

Visitor Adult Age

16 - Adult ID required

Child Visitor ID


Disabled Facilities

Full access, and toilets: 2 disabled parking spaces in road, opposite Visitor Centre


Signposted, off access road, opposite Visitor Centre

Hand In Money on Visit


Hand In Other Items

Not unless authorized in advance by the Governor

Book next visit on Visit


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Opening Times

12:45 - 16:00


Hot & cold drinks and snacks


Disabled access and baby changing facilities

Disabled Facilities

Full access including toilets

Child Facilities

Supervised play area

Refundable Locker Deposit


Your Visit

You can take up to 3 children (up to a maximum of 6 visitors). Children over 12 are classed as ‘adults’ when calculating the number of visitors.

Any children who visit should generally only be the children of the prisoner (or brother/sisters) and all children must have their legal parent or guardian with them (unless previously arranged differently with the prison).
No visitor is allowed who is aged under 18 unless they have an adult (over 18) with them.

Special Visits

Northumberland has special Family Visits which it holds 4 times a year. These are for family only with one adult and up to three children.

Once a month the prison holds Father and Child Visits with one adult and up to three children, to allow for father/children bonding.

Arriving at the Prison

A single Visitors’ Centre serves both Acklington and Castington sections of the prison.

You should arrive at least 15 minutes before your visit. If you arrive after 15:15 you will be refused entry.

When you arrive you should report to the Visitors’ Centre with your Visiting Order and Identification (for a list of acceptable identification please see the 'Additional Information' section).

The Visitors’ Centre is open from 12:30-16:30 on visit days. There are toilets and refreshments and full disabled access. There are no supervised facilities for children.
All visitors aged over 16 will need adult identification. Visitors under that age will need one form of identification such as Birth Certificate or Passport.

In the Visitors’ Centre you can store any excess property in special lockers which require a refundable £1 coin. Leave all jewellery, wallets and excess clothing there.
You can take up to £20 in coins into the Visit Room to buy refreshments for yourself and the prisoner.

Everything else you have with you, except unopened baby feed and locker key, must be left in the locker.

Family and Friends Support Centre
Northumberland's Family and Friends Support Centre is run by the NEPACS organisation and is directly situated outside the establishment and is where all social visitors are required to book in.

The centre is accessible to all and the staff who work in the centre are there to assist you. Telephone number: 01670 382066 (12:30-16:30).

DO NOT FORGET to leave mobile phones. It is a criminal offence to enter the prison with a mobile phone.

Babies and Toddlers
If you have a small child, the following may be taken into the Visits Room;

  • 2 nappies
  • 1 small travel pack of baby wipes
  • 1 factory sealed bottle of milk/juice
  • 1 factory sealed jar of baby food & a small plastic feeding spoon
  • 1 dummy
  • 1 baby grow & 1 bib
  • Pushchair or baby carrier

Should you wish to breast feed a small baby the prison will provide you with private facilities to do this but it is not possible within the Visit Room.

Searching & Dress Code

All visitors are expected to be appropriately dressed and conduct themselves in a reasonable manner at all times.

All visitors are searched. This is very much like what happens at a domestic airport with a rub down search and a scan with a metal detector. Women and children will always be searched by a female officer. Males can be searched by male or female (unless they object to a female).

Babies and small children are subject to searching and the prison has the authority to search religious clothing including headwear. Religious clothing will always be searched in a sensitive manner by a person of the same sex and should you be asked to remove it this will be done in a private room and you will be given time to re-apply it and tidy yourself before continuing.

Northumberland use Passive Drug Dogs. These dogs are specially trained and you will be asked to stand still whilst they walk past. The dogs will not touch you or jump up. They indicate by sitting down. If the dog sits down beside you this is not an assumtion that you are carrying drugs but further searching may be necessary or you may only be allowed a closed visit.

In the Visits Room

The Visit Room has tables with four seats. One is allocated to the prisoner the others are for the visitors.

Reasonable contact is allowed when you arrive (hug/kiss) and when you leave, and you may hold hands during the visit but you must not pass anything to the prisoner or share drinks with him.

There is a tea bar where you can buy drinks and snacks. Only the visitor is allowed to go to the tea bar, the prisoner must remain seated.

The Visit Room has supervised facilities for children though you are ultimately responsible for keeping your children under control. If your children are disruptive you may be asked to end the visit.

There are toilets with full disabled access and baby changing facilities within the Visit Room.

At the end of the visit you will be given warning that the visits are about to end; you can hug/kiss and the prisoners stay seated while the visitors leave.



If there is a problem with your visit speak to Visit Centre staff in the first instance, after that you can ask to speak to the officer in charge of visits or the duty governor. You can also write to the governor after your visit setting out any problems.

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Coffee type tables, 3 seats plus one for prisoner


Hot & cold drinks and snacks


Disabled access and baby changing facilities

Child Facilities

Supervised play area

Cash Allowed In Room

Max £20 - Coins only

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09:15-11:30 & 14:00-16:00


09:15-11:30 & 14:00-16:00

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Convicted Basic

2 VOs per month

Convicted Standard

3 VOs + 1 PVO per month

Convicted Enhanced

4 VOs + 3 PVOs per month

> Visiting Orders (VOs) are valid for 28 days from the date of issue.

> Privileged Visiting Orders (PVOs) are valid for 28 days from the date of issue. They cannot be used on a weekend.

> The VO is valid for ONE visit only.

> Only 3 adults are allowed on each VO (Anyone over the age of 12 are classed as adults for seating purposes). Governor's approval must be sought for larger immediate families.

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Booking Number

01670 762551

Visiting Time

As social visits

Hand Items To prisoner

May be subject to search

Receive Items From Prisoner

May be subject to search

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Metro City Taxis Ltd‎
Worswick Street, Newcastle upon Tyne, NE1
0191 222 0999

NODA Taxis Ltd‎
Newcastle Central Station, Newcastle upon Tyne, NE1 5DB
0191 222 1888

Central Taxis‎
Haymarket, Newcastle upon Tyne, NE1
0191 271 6363


Brandling Guest House
4 Brandling Park, Newcastle upon Tyne, Tyne and Wear,NE2 4QA
0191 281 3175

The Lynnwood Guesthouse
Lynnwood Business Centre, Unit 7, Lynnwood Terrace, Newcastle upon Tyne, Tyne and Wear, NE4 6UL
0191 273 3497

Harbour Guest House
24-26 Leazes Street, Amble, Morpeth NE65 0AA
01665 710381

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Identification for Prison Visiting

The Prison Service has published a full list of acceptable identification for visitors to prisons under PSI 2011-015.

Acceptable forms of Identification - members of the general public.
Social Visits

Visitors may identify themselves using one of the following: List 1

  • Benefits book;
  • C identity card;
  • Driving licence;
  • Employer’s or student ID card but only if this clearly shows the name of the visitor and the employer or educational establishment, and has a photograph or signature which can be compared with the visitor’s appearance or signature, and if the Foreign Nationals identity card;
  • Passport, including foreign passports, and time expired passports where the photograph is still recognisable;
  • Senior citizen’s public transport photo pass issued by local authority.

If the visitor is unable to produce one of the above, staff may accept combinations of two or more of the following: List 2

  • Birth/marriage certificate;
  • Cheque book or credit/debit card (counts as one);
  • Citizen Card;
  • Employer’s pass or ID;
  • Expired documents from List 1 that appear satisfactory in other ways;
  • Foreign identity or residents’ card (other than EC ID cards acceptable in their own right);
  • ID card from a recognised prison visitors’ organisation (e.g. New Bridge); the name on the card may differ from that on the VO, but provided the visitor has other identification to back up the ID card, and provided staff have no reason to doubt their bona fides, then this will form acceptable identification;
  • Rent book;
  • Student ID card not acceptable in List 1;
  • Trade union or National Students’ Union membership card;
  • Young person’s ‘proof of age’ card.

Staff retains discretion to accept any other forms of identification, singly or in combination, that clearly identify the visitor in a satisfactory way.

Acceptable forms of identification – Professional visitors

  • Consular officials: consular ID card;
  • Legal advisers: identity card issued by firm/chambers, or introductory letter on headed letter paper of firm/chambers;
  • Members of either House of Parliament: Houses of Parliament ID card;
  • NHS photographic identification badge/card. Independent sector healthcare photographic identification badge/card;
  • Other public officials: departmental or local authority pass or ID card (but only if it shows the name of the visitor and the name of the department or local authority);
  • Police, UK Border Agency and HM Revenue & Customs officers: warrant card;
  • Probation officers: probation department ID card;
  • Researchers: Security Photo pass or official letter (visits must be pre-arranged);
  • Social workers identification cards;
  • Staff from other prisons, HQ or Home Office staff: Ministry of Justice, Prison Service, or Home Office photo security pass.

If visitors have any doubts concerning their identification they should contact the prison before their visit.



From the Haymarket bus station in Newcastle take a 518 bus (at 45 past the hour)which stops directly outside the Visitor Centre. The journey takes about an hour and costs around £5.50 return. Sunday service is the same as weekday.
Click here for bus timetable

The Arriva bus company has revised their timetable in line with the introduction of the new bus stop/turning circle located at the top of the prison road. There will still be some selected journeys to the Visitors’ Centre - these are marked with a ‘V’ in the attached timetable.

From Central Station in Newcastle take a train to Acklington and either walk (2 miles) or take a taxi to the Prison.

Facilities at Newcastle Station: Refreshments, toilets, baby changing facilities, public phones, ATM. The whole station is step free.

Facilities at Acklington Station: Public phones only, The whole station is step free.


By Car

Note: the Visitor Car Park is 300 metres from the Visitor Centre, and the entrance to the prison visiting room is a further 300 yards from the Visitor centre. If bad weather take a a coat but hats are not permitted.



These numbers are not for booking visits but may be useful in emergencies or if you have problems booking a visit or enroute.
Tel: 01670 762 300
Fax: 01670 762 301


Updated: November 2014

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Information supplied by InsideTime - the national newspaper for prisoners, and a wholly owned subsidiary of The New Bridge Foundation, a charity founded in 1956. Charity Reg No:1103511.

Inside Time Limited provide the details of taxi companies and accommodation without recommendation. These are merely businesses within easy distance. Visitors are strongly advised to contact the business well in advance to check availability and pricing.


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> Treat Prisoners as Human Beings, Not Criminals
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