HMYOI FELTHAM Visiting Information

VISITING INFORMATION

VISITING CENTRE

The Visitors' Centre  is run by Spurgeons, the children's charity, and is a good place to rest and relax after your journey and before your visit.

Their aim is to provide a supportive, friendly and welcoming environment for everybody who is visiting a prisoner, including those with children.

Visit Centre Direct Line: 020 844 5286

felthamvc@spurgeons.org

Procedures

Booking your visit

Visits to convicted young people need to be booked by calling the Visit Booking line.

Before you do this you will need to be sent a Visiting Order (VO) by the person and in order for him to send you a Visiting Order you need to be on his 'Nominated List of Visitors'.

On arrival at Feltham, all prisoners have to fill in a form giving details of all their proposed visitors. This is then entered on to the prison’s booking system. Details required include the following: name, address, date of birth and relationship (to the prisoner) of each person (including children).

The prison will require the full names, addresses and dates of birth for all visitors. You can book for up to 3 adults and 3 children.

If you have your next VO when you visit then you can book your next visit at the visitors' entrance.

Visitors to REMAND PRISONERS do not need a Visiting Order but can simply call the booking to book their visit. If they wish they can book their next visit whilst at the prison by getting a Booking Request from the Visitors' Centre and using that to book their visit.

The Booking Line gets very busy so it is a good idea to book at the prison if you can.

Click Here to download Prison Service Instruction on visit booking services.
 

Arriving at Feltham

When you arrive you must book in at the Visitors' Centre with your Visiting Order and/or Visiting Reference and your identification.

You need to book in at least 30 minutes before your visit. If you arrive after 14:15 for a 13:30 visit or after 15:40 for a 15:00 visit you will be refused entry.

Leave all excess property at home or in your car as you can take nothing except money for refreshments into the Visit Room. There are small lockers for excess items which need a £1 coin (refundable).

Click Here to download Prison Service Instruction on Acceptable Identification for visitors.
 

Moving to the Visit Room

When the gate to visits is opened you take your ID and VO or Remand Slip to the console and then on into the Visit Room. All visitors will be searched so please make sure you have no unauthorised items with you. If you have anything you shouldn't have you will have to return to the Visit Centre and that will delay your visit.

Searching

All visitors to Feltham are subject to searching. This is normally a simple rub down and check with a metal detector; much like a domestic airport. Passive drugs dogs are used and these just walk past the visitor and are trained not to bark or jump up. If you have young children who are very scared of dogs you should inform staff.

Children and babies are also subject to searching; this is done in a sensitive manner by female staff. If children are found to carrying illicit items this is considered to be child abuse and is referred to police and social services.

Searching is normally done by staff of the same gender, however, men may be searched by female staff unless they object.

Religious headwear may be searched. If this is required it will be done in priavte by staff of the same gender and you will be given ample time to replace it. Face coverings are permitted but will be required to be lifted for identification to check ID.

Feltham does not photograph visitors.

Children

Feltham welcomes visits by children of all ages but parents remain responsible for their supervision and behaviour at all times and they must not be allowed to wander or disrupt other visits. Visitors under 16 years of age must never be left alone.

All children must have proper identification which could be a Red Book (under 2), Birth Certificate or Passport; visitors over the age of 10 must have equivalent adult ID.

If you have a young child and wish to breast feed  you should speak to staff; it is not allowed in the Visit Room.

All prams and buggies must be left in the Visitors' Centre but you can take a clear feeding bottle and a spare nappy; there are changing facilities in Visit Room toilets.

Click Here to download: KIDS VIP "Children Visiting Prison Good Practice" (2005 – updated 2011).
 

Disabled Visitors

Visitors with disabilities have full access to visits at Feltham and all toilets have adapted facilities. Visitors can use their own wheelchair and there is a ramp to ease access.

It is a good idea to inform staff, when booking a visit, if any visitor is disabled or has special needs so that staff can be aware and ensure your visit goes ahead smoothly.

If a visitor needs to keep medication on them you must tell staff when booking the visit and on arrival.

There is a car park with 6 disabled spaced outside the Visitors' Centre.

The Visits Room

There are 37 tables with attached seats.

Visitors and prisoners may embrace at the beginning and end of visits but must not dress or act in any way that could be interpreted as 'offensive'.

There are hot & cold drink vending machines in the waiting area and a cold drinks vending machine in the Visit Room; there is also a canteen facility in the waiting area where visitors can also buy snacks and sandwiches.

After the Visit

When the visit period ends, visitors are asked to leave whilst prisoners remain seated.

Click Here to download a copy of the Spurgeon's Guide to Feltham which includes a full list of what can be handed in to prisoners.

WARNING
It is a criminal offence to be in possession of a mobile phone inside a prison. Do not forget to leave your phone in your car or in the locker provided for your property.
 

VISIT ROOM

VISITING TIMES

Feltham visits are divided between Feltham A and Feltham B; when booking a visit please make sure you are aware of the visit days for the age group of the person you are visiting.

VISITING FREQUENCY

Family Visits

Feltham has 4 Family Visits per year for a maximum of 4 visitors (one of whom must be a parent or guardian).

Family days are advertised within the prison and young people place applications.

OFFICIAL VISITS

No bookings are taken by fax or email

Gate opens daily 08:45 and 13:00. No entry after 10:40 and 15:40.

PVL - Prison Video Link - 020 8844 5000 ext 5228 
 

Acceptable Identification

Click Here to download Prison Service Instruction on Acceptable Identification for visitors.

Good Practice Guide
Click Here to download NOMS ‘Legal Visits – Good Practice Guide’

 

LOCAL INFORMATION

Taxis

ASAP Cars
94 Bedfont Lane, Feltham TW14 9BP
020 8751 3377

Town Link Cars
204 Hampton Road West, Feltham TW13 6BG
020 8894 2223

Checker Cars Gatwick Ltd
7 Hamilton Parade, Feltham Hill Road, Feltham TW13 4PJ
020 8751 1000

Accommodation
Heathrow House Guest House
1 Uxbridge Road, Feltham TW13 5EG
020 8893 8682

The Pine Lodge Bed and Breakfast
10 Harlington Road East, Feltham TW14 0AB
020 8890 3341

Bluebelle Mansion Lodge Guest House
17 Chertsey Road, Feltham TW13 4RA
020 8707 9822
 

ADDITIONAL INFORMATION

TRAVEL INFORMATION

Train:

Feltham Station connects with both London Waterloo and Reading railway stations. Underground Station - Hatton Cross is on the Piccadilly Line. Complete the journey by bus (see details below).

Facilities at Waterloo Station: Seating throughout the concourse, refreshments, toilets (An accessible toilet is located on the concourse between exits 4 and 5 [opposite platform 19] and on Cab Road outside exit 3), baby changing facilities, pay phone and ATM. The whole station is step free. If you need assistance contact the Assisted Travel Team: 0800 52 82 159 at least 24 hours before you travel.
Note: Ticket Office Window 16 is designated as a priority window for disabled passengers. It has a lowered counter.

Facilities at Reading Station: Waiting room, refreshments, toilets, baby changing facilities, pay phone and ATM. Station is step free.

Click Here for National Rail Enquiries

Bus:

Catch the H26 from either Feltham or Hatton Cross. Ask driver for nearest stop to the prison.
Click here for Route H26 timetable

Click here for bus and coach information

Car:

Directions to HMP&YOI Feltham from North (M1 and M25).

From M1 exit on J21a anticlockwise onto M25. Exit M25 at junction 13 .Take A30 Staines bypass. Go straight over traffic lights, continuing on A30 towards London. At next roundabout take 3rd exit into Bedfont Road. Bear left on next small roundabout. Directly after bridge over railway turn right into HMP &YOI Feltham.

Directions to HMP&YOI Feltham from South (M3).

Leave M3 at Sunbury Cross. Take 1st left into A308 -Staines Road West. At traffic lights turn right into A244 - Chertsey Road. Go straight ahead at junction by Sawyers Arms (flats on right, field on left).Turn left at next lights, and HMP&YOI Feltham is next turning on left.

Directions to HMP &YOI Feltham from West (M4).

Leave M4 at exit 3. Take A312 - The Parkway towards Heathrow Terminal 4. Straight over at roundabout. At roundabout take 2nd exit into Bedfont Road. Bear left on next small roundabout. Directly after bridge over railway turn right into HMP&YOI Feltham.
Parking is very limited. It is advisable to use public transport.
 

Download SatNav POI file for all UK prisons

Prison main telephone numbers
These numbers are not for booking visits but may be useful in emergencies or if you have problems booking a visit or enroute.
Tel: 020 8844 5000
Fax: 020 8844 5001

Information about visits has been kindly supplied by the prison with additional information from the Ministry of Justice and, where applicable, from the organisation who runs the Visitors’ Centre.

Information is given in good faith but is subject to change. It is a good idea to check visiting and travel arrangements before organising your visit.

If you find any information has changed or have any comments or suggestions that may assist other visitors please let us know.