The following is a letter to insidetime, from issue December 2012
We here at HMP Armley (Leeds) have been complaining about the visits booking system for months but to no avail. It is so frustrating for family and friends to arrange to book a visit through the 2 phone numbers provided. Years ago when this prison was single-celled and only 700 prisoners were housed in Armley it only took a couple of hours to book a visit, but now that it is 2 to a cell, with over 1400 prisoners, it can take days to get through on the phone numbers provided. It recently took my mother 4 days of calling the visits numbers to get through, only to be told that the days she had off from work were booked up. Armley does have an email address to book visits but they also take days to return your message and when they do reply it’s a random date and time that suit them, not a big help to working family members and friends. Not many people have internet access, so it’s just the visit numbers we and many others can use.
Editorial note; We tried phoning the booking numbers for HMP Armley on successive days and were informed by automated voice that the phone booking system was ‘unavailable’. We also tried to email but found there was no working email available.
Comments about this letter
12/12/2012 Trishi tried for six full days to know avail and ended out up loosing out on the vo. Something needs to be done or even extending the vo's.
29/4/2013 DMSmithIve only had 1 occasion of this happening in 7 months all the other times I've been answered within a couple of minutes. I must be a lucky one
8/5/2014 debbie lacey -it is very hard 4 me to contact the prison to c my son,all you do is ring and ring and never get through or placed in a queue.it is hard for my son to c his son.
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