The following is a letter to insidetime, from issue December 2012

Booking visits at HMP Armley a real time waster

From Wayne Blair – HMP Armley

We here at HMP Armley (Leeds) have been complaining about the visits booking system for months but to no avail. It is so frustrating for family and friends to arrange to book a visit through the 2 phone numbers provided. Years ago when this prison was single-celled and only 700 prisoners were housed in Armley it only took a couple of hours to book a visit, but now that it is 2 to a cell, with over 1400 prisoners, it can take days to get through on the phone numbers provided. It recently took my mother 4 days of calling the visits numbers to get through, only to be told that the days she had off from work were booked up. Armley does have an email address to book visits but they also take days to return your message and when they do reply it’s a random date and time that suit them, not a big help to working family members and friends. Not many people have internet access, so it’s just the visit numbers we and many others can use.

Editorial note;  We tried phoning the booking numbers for HMP Armley on successive days and were informed by automated voice that the phone booking system was ‘unavailable’. We also tried to email but found there was no working email available.

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Comments about this letter

12/12/2012 Trish

i tried for six full days to know avail and ended out up loosing out on the vo. Something needs to be done or even extending the vo's.

29/4/2013 DMSmith

Ive only had 1 occasion of this happening in 7 months all the other times I've been answered within a couple of minutes. I must be a lucky one

8/5/2014 debbie lacey -

it is very hard 4 me to contact the prison to c my son,all you do is ring and ring and never get through or placed in a is hard for my son to c his son.

Post a comment

Summary of letters in the Mailbag for December 2012
Government’s Mentoring plan may run into problems
Support for FNPs
Fundamental issue
Abuse of the law
Searching going too far
I’ll end up killing someone
Pensions anomaly
Aspergers in prison
Racist decision
Forget McKinnon free the IPPs
The McKinnon Defence
What a waste of money
Leave my drugs alone
HDC on the wrong track
Storybook Dads & Mums discrimination
How's about that then
Demonised by the lazy journalism of the tabloids
A use for the orange goo
Stop the witch hunts
Current page: Booking visits at HMP Armley a real time waster
The penny pinching brigade at HMP Leeds
HMP Leeds ‘first to be paid by results’
Payment by results flawed
Promoting negative feelings
Dodgy drug test
Young prisoners happy to help out
The benefit of sport
Shame on you HMCIP
Blind faith
Female SOTP
Prompt response
Is Fonesavvy legal or not
Governor punished


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December 2014 Headlines
> Treat Prisoners as Human Beings, Not Criminals
> What are prisons for
> A search for any trace of the government’s Rehabilitation Revolution
> Tell us why you did it?... You must be joking I didn’t do it
> Care Act - what does it mean for prisoners
> Doctor Frankenstein and his monster
> Human Rights: truth and lies
> Scapegoating the undeserving poor
> Interview
> The first Miscarriage of Justice
> Month by Month - December 2014
> The 2014 Longford Trust Awards
> Is it all in the mind
> Time
> Learning in prison
> Take your first Steps to Success in 2015
> Spotlight Police and Crime Commissioners
> From over the wall
> Over-tariff IPPs: an appeal for your stories
> Paperwork is the key
> Adjudication - don’t let those days count against you
> Insider Dealing
> Christmas Stories
> Christmas Messages
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